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CX Automation with Front-office RPA
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Automate with Bots
Bots
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Integrate Bot
Customize Bot
Campaign builder
Quick start
Register App / Brand
Create / Download campaign
Run campaign
How-to
Campaign types
Helpoid campaigns
Interactive messages
Connected messages
Question-answer messages
Survey
Rich messages
Text messages
Question campaigns (feedback, ratings)
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Template list
Campaign creation best practices
Best practices & guidelines
Drive automation
Setup usecases
Polls
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Videos
Integration & API docs
Moments
Setting up moments (including event triggers)
Setting up a customer journey
Segmentation & Targeting
Create segment
Creating segments by user opinion
Targeting
Optimization
A/B Testing
Frequency capping
Analytics
Understanding analytics
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My account
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FAQs
General
Referral program
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Customize a bot
In order to customize a bot -
Log in to your account
Go to "My Campaigns" —> Select campaign type of the bot that was downloaded example - "Interactive Messages"
Click on Edit campaign corresponding to the bot campaign you wish to customize
Now you can edit 1) Display Time, 2) Start and end date for the bot to run, 3) Logo, theme etc., 4) Add / edit questions (in Step 3), 5) Targeting
After editing "Save" your bot campaign and changes will start reflecting
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